Behaviour Support Training Specialists
Terms and Conditions Changing Behaviour LTD UK
These Terms and Conditions apply to all training courses provided by Changing Behaviour UK LTD ("we," "us," or "our"). By booking a course, you agree to these terms.
2.1. All course bookings must be made in writing via email or through our website.
2.2. Full payment is required before the course start date unless otherwise agreed in writing.
2.3. Payments can be made via bank transfer, credit/debit card, or other agreed payment methods.
3.1.1. Cancellations made more than 21 days before the course start date will receive a full refund.
3.1.2. Cancellations made between 14–21 days before the course will be subject to a 50% charge.
3.1.3. Cancellations made less than 14 days before the course will be non-refundable.
3.1.4. Rescheduling requests must be made at least 14 days in advance and are subject to availability.
3.2.1. Cancellations made more than 14 days before the course start date will receive a full refund.
3.2.2. Cancellations made between 7–14 days before the course will be subject to a 50% charge.
3.2.3. Cancellations made less than 7 days before the course are non-refundable.
3.2.4. A substitute delegate may attend in place of the original participant without additional charge, provided notice is given at least 48 hours before the course.
4.1. We reserve the right to cancel or reschedule courses due to unforeseen circumstances.
4.2. If we cancel a course, you will be offered a full refund or the option to transfer to another date.
4.3. We are not responsible for any costs incurred due to cancellations, such as travel or accommodation expenses.
5.1. Delegates must arrive on time and be prepared for the course.
5.2. Any disruptive or inappropriate behavior may result in removal from the course without a refund.
5.3. Delegates are responsible for their own travel and accommodation arrangements unless stated otherwise.
6.1. All course materials, including presentations, handouts, and digital content, remain the property of Changing Behaviour UK LTD and cannot be copied, shared, or distributed without permission.
7.1. Changing Behaviour UK LTD is not liable for any personal injury, loss, or damage incurred during the training unless caused by our negligence.
7.2. Our total liability shall not exceed the total course fees paid.
8.1. We will handle all personal data in accordance with applicable data protection laws.
8.2. By booking a course, you consent to us using your details for administrative and marketing purposes. You may opt out at any time.
9.1. These Terms and Conditions are governed by the laws of England and Wales.